FAQ

About Product Questions

Q: How can I customize my neon sign?

A: You can use our online builder to create your own neon sign or request a free quote from us. We will respond within 12 hours with a mock-up and best quote to help you create the perfect neon sign.

Q: How are your neon signs made?

A: At FastNeonSigns.com, we use high-quality LED flex neon tubes and acrylic backing to create our neon signs. Our neon tubes are long-lasting, eco-friendly, and safe as they do not contain gas or mercury.

Q: Can I use these neon signs outdoors or indoors?

A: We offer both indoor and outdoor neon signs. You can choose the type that suits your needs when placing an order.

Q: How do I install my neon sign?

A: Our neon signs are easy to install. They come mounted on high-quality acrylic backing and include a suitable power adapter with a switch, plug, and installation accessories such as screws and chains.

About Shipping & Warranty

Q: How long does it take to receive my neon sign?

A: Our neon signs are handmade with the best quality, and it usually takes 4-7 days for production and 4-7 days for delivery. Expedited order service is available, so feel free to contact us for assistance.

Q: What shipping method do you use?

A: We use express shipping methods such as DHL, FedEx, and UPS for fast and reliable delivery services.

Q: What if my product arrives damaged?

A: Please inspect your parcel immediately after receiving your neon package. If there is any damage, contact our sales team and send detailed pictures or videos of the damages. We will review and provide a solution as soon as possible.

Q: Can I return my order if defective?

A: We tested the quality of all neon light logos and packed it before delivery. We offer a one-year warranty for all orders, and if there are any issues with the neon products, please contact our sales team after receiving your neon lights for timely assistance.